Privacy Policy

We may collect the following categories of information:

a. Personal Information

• Full name
• Phone number
• Email address
• Profile information
• Account login credentials
• Location information (if enabled)

b. Booking & Transaction Information

• Court bookings
• Subscription details
• Payment references and transaction records
• Venue and participation history

c. Device & Technical Information

• Device type and operating system
• Browser and app version
• IP address
• Device identifiers
• App usage logs and crash reports
• Analytics and performance data

d. Communication Information

• Support requests
• Feedback and reviews
• Notifications and communication preferences

We use collected information for purposes including but not limited to:

• User registration and account management
• Processing bookings and subscriptions
• Managing payments and refunds
• Providing customer support
• Sending booking confirmations, alerts, and notifications
• Improving platform performance and user experience
• Analytics, reporting, and service optimization
• Fraud prevention, security monitoring, and compliance
• Enabling partner and venue management workflows

We do not sell, rent, or trade personal information to third parties.

We may share limited information only with:

• Payment gateway providers and banking partners
• Venue partners and service providers necessary for bookings
• Cloud hosting, analytics, communication, and infrastructure vendors
• Legal, regulatory, or government authorities when required by law
• Internal operational teams for platform support and administration

All third-party vendors are expected to maintain appropriate confidentiality and data protection standards.

We implement commercially reasonable technical and organizational safeguards to protect user information from unauthorized access, misuse, loss, disclosure, or alteration.

While we strive to protect your information, no digital platform or internet transmission can be guaranteed as completely secure. Users are encouraged to maintain confidentiality of their login credentials and report suspicious activity immediately.

Users are responsible for:

• Providing accurate information
• Maintaining confidentiality of account credentials
• Ensuring lawful use of the platform
• Avoiding misuse, fraudulent activity, or unauthorized access attempts

Plaready may use cookies, device identifiers, and analytics tools to:

• Improve user experience
• Monitor platform performance
• Understand usage behavior
• Enhance functionality and personalization

Users may manage certain browser or device permissions independently.

We may retain user information for operational, legal, security, compliance, and business purposes for as long as reasonably required, including after account deactivation where necessary.

Our platform may integrate with third-party services including payment gateways, maps, analytics, communication providers, and external links. Plaready is not responsible for the privacy practices or content of third-party services.

Plaready is not intended for children under the age required under applicable local laws without parental or guardian supervision. We do not knowingly collect sensitive personal information from minors without appropriate authorization.

We reserve the right to modify or update this Privacy Policy at any time. Updated versions may be published within the application or website. Continued use of the platform after changes constitutes acceptance of the revised policy.

For questions, concerns, or privacy-related requests, users may contact: